Legal

Privacy Policy

Last updated: March 2025

Trading name

Polygon Peptides

Registered company

DEB Ventures Ltd

Address

128 City Road, London, EC1V 2NX, United Kingdom

Contact

info@polygonpeptides.co.uk

Data controller

DEB Ventures Ltd, trading as Polygon Peptides, is the data controller responsible for your personal information under UK GDPR.

Contents

01 Information we collect
02 How we use your information
03 Legal basis for processing
04 Who we share your information with
05 Data retention & security
06 Your rights
07 Cookies & tracking technologies
08 Children's data
09 Changes to this policy
10 Contact us

This Privacy Policy explains how Polygon Peptides (a trading name of DEB Ventures Ltd) collects, uses, stores, and protects your personal information when you use our website, place an order, or otherwise interact with us. We are committed to handling your data responsibly and in compliance with UK GDPR and the Data Protection Act 2018.

Information we collect

We collect personal information in two ways — directly from you, and automatically when you use our website.

Information you provide

Name, email address, phone number, shipping and billing address, order details, and any messages you send us via email or contact forms.

Business or institutional details

If relevant to your order, the name or details of the research institution or business you represent.

Automatically collected data

IP address, browser type, device type, operating system, pages visited, date and time stamps, and traffic source.

Cookies & tracking

Session cookies, analytics pixels, and preference data used for site functionality, performance, and identifying returning visitors.

How we use your information

We use your personal data only for legitimate purposes directly related to operating our business and fulfilling your orders.

Order fulfilment — processing payments, arranging shipping, handling returns and refunds.

Transactional communications — order confirmations, dispatch notifications, and customer support responses.

Review invitations — if you opt in at checkout, we may send a single post-purchase email inviting you to review your order.

Site improvement — analysing user behaviour to improve performance, fix bugs, and optimise the customer experience.

Marketing communications — only if you have explicitly consented. You can withdraw consent at any time via the unsubscribe link in any email.

Fraud prevention & security — protecting our legitimate interests, enforcing our terms of service, and complying with legal obligations.

Legal basis for processing

Under UK GDPR, we must have a valid legal basis to process your personal data. We rely on the following:

Contract performance — processing necessary to fulfil your order, including payment, dispatch, and customer support.

Consent — for optional marketing emails and review invitation emails. Consent is obtained via an explicit opt-in checkbox at checkout and can be withdrawn at any time.

Legitimate interests — for fraud prevention, security, site analytics, and improving our services, where these interests are not overridden by your rights.

Legal obligation — where we are required to retain or disclose data to comply with UK law (e.g. tax records, law enforcement requests).

Who we share your information with

We do not sell your personal data to third parties. We share data only where necessary to operate our business, and only with parties who are contractually bound to handle it securely.

Payment processors — to handle transactions securely. We do not store full card details.

Shipping and courier services — your name and delivery address are passed to Royal Mail or other carriers to fulfil your order.

Website hosting and analytics providers — to run and improve our website and e-commerce platform.

Legal and regulatory authorities — where required by law, court order, or to protect our legal rights.

Contractors and affiliates — only as necessary, and under appropriate confidentiality obligations.

Data retention & security

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including any legal or tax obligations. Order records are typically retained for a minimum of six years in accordance with UK tax law. When data is no longer required, it is securely deleted or anonymised.

We take reasonable technical and organisational measures to protect your data — including secure servers, access controls, and encryption where practicable. No internet transmission is entirely secure, and we cannot guarantee the absolute security of data in transit.

Your rights

Under UK GDPR you have the following rights in relation to your personal data. To exercise any of these rights, contact us at info@polygonpeptides.co.uk and we will respond within one month.

Access — request a copy of the personal data we hold about you.

Correction — ask us to correct inaccurate or incomplete information.

Deletion — request erasure of your personal data where it is no longer necessary for us to hold it.

Restriction — ask us to limit how we use your data in certain circumstances.

Portability — request a copy of your data in a structured, machine-readable format where applicable.

Withdrawal of consent — revoke consent for any non-essential processing (e.g. marketing emails) at any time via the unsubscribe link or by contacting us directly.

Cookies & tracking technologies

We use cookies and similar technologies to operate our website and understand how visitors use it.

Essential cookies — required for core site functions such as login sessions, cart contents, and checkout. These cannot be disabled without breaking site functionality.

Analytics cookies — used to understand how visitors interact with our site, identify performance issues, and improve the user experience. These are optional.

Marketing cookies — used to identify returning visitors and, where consented, deliver relevant communications. These are optional.

You can manage or disable optional cookies via your browser settings at any time. Note that disabling certain cookies may affect site functionality.

Children's data

Our products are intended solely for researchers, professionals, and institutions with an appropriate understanding of research-grade peptides. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has submitted personal information to us, please contact us immediately at info@polygonpeptides.co.uk and we will delete it promptly.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. When we make material changes, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your data, please get in touch.

info@polygonpeptides.co.uk