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Legal

Returns & Refund Policy

Last updated: March 2025
At Polygon Peptides, we prioritise product integrity and customer satisfaction. Due to the nature of research chemicals and our strict quality control requirements, we are generally unable to accept returns of opened or used products. Refunds and replacements are available in the specific circumstances set out below.
Refund & replacement eligibility

Wrong product shipped
An incorrect product was dispatched due to a fulfilment error.

Damaged or compromised
The product arrives visibly damaged or its integrity is otherwise compromised.

Mismatch with description
The product received does not match the stated description or specification.

Failed purity verification
The product fails to meet the stated purity specification upon independent third-party testing.

How to make a claim
1
Contact us within 7 days of delivery
Email us at info@polygonpeptides.co.uk with your order number and a description of the issue.
2
Provide evidence
Attach photo or documentary evidence of the issue — packaging, product condition, or independent test results where applicable.
3
We review your claim
Our team will assess the evidence and confirm whether a refund or replacement will be issued.
4
Refund or replacement issued
Approved refunds are returned to your original payment method within 5–10 business days. Replacements are dispatched as soon as possible.
Key timelines
Notify us within
7 days of delivery
Refund processed
5–10 business days
Payment method
Original payment method only
Contact
info@polygonpeptides.co.uk
Non-returnable items
Opened or used products
Free samples or promotional products
Sale or clearance items

All other sales are considered final. By placing an order with Polygon Peptides you agree to these terms. Our products are sold strictly for laboratory and research use only.

  • SALE ENDS IN:
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